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M.Phil
(Social Science & Humanity)
FACTORS AFFECTING BEHAVIOURAL INTENTION OF SMALL AND MEDIUM
SCALE BUSINESS OWNERS TOWARDS GOODS AND SERVICE TAX (GST)
COMPLIANCE : WITH REFERENCE TO NORTH GUJARAT REGION
M.Phil. Scholar : Mohasinali Thavara
Research Supervisor : Dr. Kiran Patel
Regi. No.: 17055131007
Abstract :
The purpose of this study is to identify the factors that influence the behavioural intention
of small and medium scale business owners towards GST compliance in the context of
north Gujarat region. This research study has used theory of planned behaviour as
conceptual framework / model to identify and examine business owners’ behavioural
intention to comply GST. The independent variables incorporated in this study includes
attitude (ATT), subjective norms (SN), perceived behavioural control (PBC), laws and
enforcement (LE), tax knowledge (TK) and tax system complexity (TSC).
For this, primary data were collected from 208 small and medium scale business owners.
The responses were gathered with the help of the structured questionnaire. The
responses gathered were analysed with the different statistical tests like mean, standard
deviation, reliability statistics (Cronbach’s alpha) and multiple regression analysis with the
help of statistical software – SPSS version 20. The result of this study revealed that the
major factors influencing business owners’ behavioural intention to comply goods and
service tax (GST) were tax knowledge, tax system complexity and attitudes.
The findings of this study will offer useful information to the govt. so that the govt. should
arrange more seminars or programs to increase awareness among taxpayers, make
uniform and stable online GST return filling so taxpayers does not face any difficulties
while filling their online GST return. Moreover, the govt. should rationalize and simplify its
GST tax structure to generate more tax revenue from the country for the overall
development of the society.
Keywords: Behavioural Intention, GST, Law and Enforcement, Tax Knowledge, Tax System
Complexity, TPB
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